✅ Refunds and Payment Issues

This page outlines ChatDOC’s refund policy, provides solutions for common payment issues, and explains how to contact customer support for assistance.

Refund and Payment Rules

• Refund Policy:
  • Refunds can be requested within 7 days of purchase, provided that Pro features have not been used.
• Payment Issue Resolution:
  • Solutions for payment failures, duplicate charges, and other payment - related problems.

How to Request a Refund or Resolve Payment Issues

• Request a Refund:
  If you want to receive a refund, please send the following information:
  • The email address used for registering and purchasing ChatDOC Pro plan.
  • Screenshots of the payment channel used for purchasing ChatDOC Pro plan, such as PayPal or Alipay payment screenshots.
  • Please ensure that your refund request is made within 7 days of your purchase and that you have not used the ChatDOC Pro plan.
  • Any extra relevant information.
• Resolve Payment Issues:
  • Check if your payment information is correct.
  • Contact your payment platform’s customer service for further assistance.

FAQs

- Q: How long does it take to process a refund?
A: Refunds are typically processed within 3 - 5 business days.
- Q: Will I be charged if my payment fails?
A: No, failed payments will not result in charges.
- Q: How can I contact ChatDOC customer support?
A: You can reach out via email at chatdocai@gmail.com or through the Discord channel.

Support and Feedback

We're here to help! Reach out through any of these channels:

Email: chatdocai@gmail.com
Discord: Join our community
GitHub: Report issues
Twitter: Follow us