🎉 ChatDOC Paid Membership Plan

This page provides detailed information about ChatDOC's paid membership plan (Pro Plan), including the differences between the free and Pro versions, pricing details, and available payment methods.

Membership Benefits

• 🆓Free Version:
  • Upload up to 2 files every 24 hours.
  • Maximum of 10 files in total.
  • Each file limited to 20 pages.
• 👑Pro Version:
  • Upload up to 300 files every 30 days.
  • No page limit for PDF files.
  • Ask up to 300 questions every 24 hours.
  • Supports additional formats: .doc/docx, markdown, epub, txt, scanned files, and website content (up to 300k tokens per file).
  • OCR support for up to 500 pages every 30 days.
  • Multi - document chat: No file limit in collection, upload folders and chat with multiple files simultaneously.
  • Formula recognition: Analyze and interpret formulas in documents.
  • Image chat: Recognize and analyze image content.
  • GPT-4o support: Purchase quotas for enhanced GPT-4o responses.
• 🙋Question packages
  • Buy quota to send GPT-4o messages, unlock image analysis and enhanced responses!
  • Valid within 90 days.
  • Does not affect question quota of your current plan.
  • Switch to GPT-4o option to send message.
• 📃File packages
  • Valid within 90 days.
  • Once purchased, the file will remain valid no matter what your ChatDOC plan is, until it expires.

How to Subscribe

1. Log in to your ChatDOC account.
2. Click on the avatar in the top - right corner and select "Upgrade to Pro."
3. Choose between monthly or annual plans and complete the payment process.
   

Invoice

1. Lemon Payment Channel
   If you paid through Lemon, you can download your invoice directly from the Lemon platform.
2. Other Payment Methods
   For other payment methods, please log in to the Personal Center located in the top - right corner of the platform and download your receipt from the Billing History section.

FAQs

Q: How can I check my subscription status?
A: Click on the avatar in the top - right corner and select "Subscription" to view your current plan details.

Q: What payment methods are accepted?
A: For "Subscribe to Pro", payments via Visa, PayPal, and Alipay are accepted. Regarding "Question/File Packages", payments can be made through Visa, PayPal, Alipay, and WeChat Pay.

Q: Why did my subscription purchase/renewal transaction fail?
Try these troubleshooting steps to resolve your payment issue:

• Clear your browser's cache and cookies, then try the transaction again.
• If the problem persists, contact your bank to check if there is an issue with your account or if they are blocking the transaction for security reasons.

If you've experienced this issue and still need help, you can contact us via our email：chatdocai@gmail.com or our Discord channel. We will respond to your inquiry as soon as possible.

Q: Why is my ChatDOC Pro subscription not appearing?
Some users have reported paying for Pro but do not see their new subscription appear in ChatDOC. We are aware of this issue and are working to ensure all affected accounts are restored to the correct state.

Q: Why was I charged again in my current billing period after subscribing for auto - renewal?
If you enable auto - renewal for your existing PayPal Pro subscription, you will be charged for the next billing period to complete the renewal service signing. This charge extends your current subscription for an additional 30 days.

If you prefer not to be charged in advance, you can refer to the "How can I request a refund?". You can subscribe again after your current billing period expires.

Q: How can I renew my subscription?
Now we support PayPal auto - renewal.

1. Click "upgrade" in the dropdown menu under your ChatDOC avatar.
2. Click "Subscribe", then you will automatically renew the subscription to continuously enjoy our value - added service.

Support and Feedback

We're here to help! Reach out through any of these channels:

Email: chatdocai@gmail.com
Discord: Join our community
GitHub: Report issues
Twitter: Follow us